Frequently Asked Questions

Please find below the answers to commonly asked questions regarding Shipping, Delivery & Returns. For anything else, feel free to get in touch via contact form.

 

When will my order ship?.

 

Orders placed before 2.00pm Monday to Friday will be dispatched the same day.

Orders placed on weekends will be dispatched on Mondays.

 

How much does shipping cost and how long will my order take to arrive?

 

UK:

Standard shipping within the UK via Royal Mail Tracked is free of charge for delivery within 2 - 5 working days.

Next day delivery within the UK via DPD is £5.95.

EU:

Economy delivery within the EU is charged at £10 via DHL. Transit time is estimated to be within 7 working days but please note this may vary depending on the final delivery destination and clearance through customs.

Rest of the World:

Economy delivery to all other destinations is charged at £19 via DHL. Transit times will vary by destination, averaging 2 - 3 weeks.

 

Will I need to pay customs duties?

 

EU:

We are pleased to offer our EU customers a duties paid service which means that no additional customs duties or import VAT will be payable on receipt of your order.

Rest of the World:

Shipments to be delivered outside of the UK or Europe will require the payment of a customs and duties fee. This will be billed to you via DHL before your order is delivered. We hope to cover these fees for you very soon.

 

How do I return my order?

 

Should you wish to return your unused, unopened order within
7 days of receiving, please contact our Customer Care team at
hello@meditatif.com who will happily assist you.