When will my order ship?.

Orders placed before 2.00pm Monday to Friday will be dispatched the same day.

Orders placed on weekends will be dispatched on Mondays.

How much does shipping cost and how long will my order take to arrive?

We offer worldwide shipping via UPS. Shipping fees are calculated based on your delivery destination and the total weight of your order.

UK & EU:

Standard delivery is estimated to take 2–7 working days.

• Up to 4 kg: £12
• 4–8 kg: £20
• 8–12 kg: £30
• 12–16 kg: £40
• 16–20 kg: £50
• 20–30 kg: £65

Rest of the World:

International delivery is estimated to take 3–17 working days, depending on your destination.

• Up to 4 kg: £30
• 4–8 kg: £45
• 8–12 kg: £60
• 12–16 kg: £80

For larger orders exceeding our standard shipping weight limits, please contact our team for a personalised shipping quotation.

Please note that delivery times are estimates and may vary depending on your destination, customs clearance and local delivery conditions.

Will I need to pay customs duties?

EU:

We are pleased to offer our EU customers a duties paid service which means that no additional customs duties or import VAT will be payable on receipt of your order.

Rest of the World:

International orders may be subject to customs duties, import taxes and local handling fees, depending on your destination. Unless otherwise specified at checkout, these charges are the responsibility of the recipient and may be collected by UPS before delivery. 

We hope to cover these fees for you very soon.

How do I return my order?

We hope you love your mēditatif products. However, should you wish to return your order, please contact our Customer Care team at hello@meditatif.com, who will be happy to assist you.

Customers in the EU have the right to withdraw from their purchase within 14 days of receiving their order, without giving a reason. Once you have notified us of your decision to withdraw, you have a further 14 days to return your products.

Returned products must be unused, unopened and in their original packaging. For hygiene and safety reasons, products supplied with a hygiene seal that has been broken after delivery cannot be returned under the statutory right of withdrawal where the legal hygiene exception applies.

Please ensure all returns are carefully packaged to prevent damage during transit. Return shipping costs are the responsibility of the customer.